Terms and Conditions
Many thanks for helping us promote Zambia and the Victoria Falls. Our products are outlined in the Descriptions. Please note this contract includes the terms and conditions on the rates and certain policies listed in the descriptions attached. All of these activities can be booked through SIGO ADVENTURES AND TOURS. Child policies are covered individually in the descriptions. Please always double check the GROUP policies, as these differ on size of group and the activity they are enjoying. Please always request for the specific terms and conditions relevant to your group’s activities.
The rates accompanying this contract are only valid under the following terms and conditions:
BOOKING PROCEDURE:
Bookings must be made in writing, either by email, fax or letter. These must be acknowledged and confirmed by Sigo Adventures and Tours in writing to you. Sigo Adventures and Tours Central Reservations email is [email protected].
TERMS AND CONDITIONS:
All prices are quoted and payable in United States dollars.
Rates are net and non-commissionable.
All tours are based on a minimum of two pax unless a greater number indicated.
Children under 10 years pay 75% price, children under 2 years free except Chobe Day trips and Livingstone Island activities. Children under 10 years are NOT recommended for Chobe Day trip unless by special request.
Visa fees, where applicable, are not included in the prices on the rate sheet.
In all tours the pick-up of guests within the Livingstone and Victoria Falls area are included in the price. Lodges situate outside the Livingstone Town will be subject to additional transfer charges.
Livingstone Island launch site is from the Royal Livingstone so Avani and Royal Livingstone hotel residents do not pay transfer fees.
Private services of vehicles and boats will be charged according to the vehicle or boat capacity.
The Victoria Falls Tour entrance fee for Avani and Royal Livingstone hotel Residents is included in the accommodation price.
The Victoria Falls Tour entrance fee for Non Residents is included in the Sigo Adventures and Tours price.
The Falls Tour entrance fee on the Zimbabwe side is NOT included.
Please note we reserve the right to cancel at any time, a tour booked due to rain, closure by national parks or any other unforeseen event.
Prices may be subject to change without notice should operating costs rise beyond our control.
Refunds are offset against future bookings. If you prefer bank transfers, a minimum bank fee of US$50 is your cost.
GROUPS:
Guest list are to be provided 4 weeks prior to date of travel.
Tour Leader/s is/are to be indicated as such or they will be charged for (see complimentary notes).
Children aged under 10 years or under 2 years should be clearly indicated as such or they will be charged as adults.
GROUPS/ GROUP SERIES:
Fixed departure dates to be given one year in advance.
Guest list: to be provided 4 weeks prior to date of travel. (Any updates after this time must be received 24 hours before arrival in writing).
Tour leaders for groups 20+ are to be indicated as such or they will be charged for (see complimentary notes).
Children aged under 10 years or under 2 years should be clearly indicated as such or they will be charged as adults.
CANCELLATIONS:
Cancellations must be received and acknowledged in writing. The following conditions apply:
GROUP/GROUP SERIES CANCELATION POLICY:
Any reduction in numbers 4 weeks prior to arrival will be charged a 100% cancellation fee/non-transferable fee. N.B. that non-Sigo Adventures and Tours activities (as indicated in the rate sheets) have different cancellation policies and they depend on the size of the group. Please always check, as they are too numerous to include here.
FITs’ CANCELATION POLICY:
Tours and transfers attract a 100% cancellation fee if not advised 30 days before date of travel in writing.
CHILD POLICY:
1) Sigo Adventures and Tours products: Children under 10 years are 75% price, children under 2 years free except for Chobe Day trip which are not recommended for children and who will be charged at full fare if special authorisation is granted.
2) Non Sigo Adventures and Tours Products (i.e. under activities tab on rate sheet) please see descriptions for minimum age requirements and payments due.
COMPLIMENTARY RATES: (Sigo Adventures and Tours Products Only)
· TOUR LEADER/S: 1 x Bona fide Tour Leader per 20 paying pax.
· CREW: complimentary transfers IF travelling with the group
· FAMILIARISATIONS: for existing agents will be given complimentary on core products
PAYMENTS:
· For Groups and FITs, 50% deposit is required to confirm the reservations; the balance of 50% is required to be paid - 4 weeks before date of travel. This is to enable us plan and execute the services without any last minute rush.
· FITS: 19 or less 100% - 4 weeks before date of travel
· Failure to pay before the stipulated time will result the reservation to be based on availability or canceled at 100% cancellation policy.
· Accounts running over the credit period will have credit facilities reviewed/removed
· Discrepancies to be indicated prior to the date of travel and emailed/faxed to the accounts department for reconciling, then included in the following months payment
· Any account running for more than 60 days will be closed permanently
· A Remittance Advice should always be emailed at the time of payment to allow for correct payment to invoice allocation to your account.
· Any refunds due if not set off against future bookings are subject to Bank transfer charges (currently a minimum of US$50 per transfer)
· All payment to be received into our Bank account at the US$ invoiced amount in order to confirm bookings
SIGO ADVENTURES AND TOURS BANK DETAILS:
Bank Details
BANK NAME:
Barclays Bank (Z) Ltd
BRANCH NAME:
Lusaka
SWIFT CODE:
BARCZMLX
ACCOUNT NAME:
SIGO ADVENTURES AND TOURS
ACCOUNT NUMBER:
1029027
BRANCH SORT CODE:
:020001
RESPONSIBILITY:
The clients is responsible for his/her passport validity, visas, travel permits, travel insurance, health certificates, inoculations and any other documentation required for the trip. The system of ‘Manifests’ for the waiver of visa fees has been withdrawn by the Department of Immigration and travellers are strongly advised to obtain visas prior to travel. Full Visa payments in US$ Cash and in the correct denominations will be your responsibility.
YOUR AGREEMENT:
Please initial each page of the agreement, sign, name and date where indicated thus confirming your agreement to the full the contents of this letter.
ON BEHALF OF THE COMPANY (Sign): _..................................................................................
Name/Position: …………………………………………….
I agree to the credit terms and conditions as set out above.
Registered Company Name: …………………………………………………….
Trading as: ……………………………………………………….
Physical Address: ………………………………………………………..
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Postal Address: ---------------------------------------------------------
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General Manager/Managing Director: ……………………………………………………………
Email: ………………………………………………………………
Telephone / Fax: ………………………………………………………………..
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Reservations Manager: …………………………………………….
Email: ………………………………………….......
Telephone / Fax: ……………………………………………………
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Accountants Name: ……………………………………………………………
(Who processes invoices & authorises payments)
Accountants Email: …………………………………………………………….
Accountants Signature: ---------------------------------------------------------
Date: ……… / ………….. / 20…..
Many Thanks for your business
Best regards
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